FAQ
Everything you need to know about Steam Accelerator
What distinguishes Steam Accelerator from other accelerators on the market?
Steam Accelerator stands apart from traditional accelerators primarily through its underlying protocol. Most accelerators still use IPsec or IKEv2, whereas Steam Accelerator is fully based on the WireGuard protocol, which contains only 4000 lines of code (compared to over 600,000 for IPsec), yielding 3-5 times faster transmission speeds and significantly reduced battery consumption. Additionally, Steam Accelerator's no-logs policy has been verified by an independent audit from Cure53, providing a truly competitive edge in speed and security.
What operating systems and devices are supported by Steam Accelerator?
Steam Accelerator offers a native client for all major platforms, supporting Windows 7 and later, macOS 10.14 and later, iOS 14 and later, Android 6.0 and later, as well as popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Steam Accelerator provides detailed router configuration tutorials to support mainstream router firmwares like Asus, Netgear, and OpenWrt, allowing you to secure all connected devices in your home with one setup.
What should I do if I am not satisfied with Steam Accelerator and want a refund?
Steam Accelerator offers a 30-day no-questions-asked refund policy. If you are not satisfied with the service within 30 days of your purchase, simply reach out to our customer support via live chat or email at support@vpnjs.net, no reason required, and you can request a full refund. The refund is typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect from Steam Accelerator?
Steam Accelerator has deployed over 3000 high-speed server nodes globally, and real-world testing shows: average latency to Asia-Pacific nodes is under 30ms, latency to North American nodes ranges from 80-120ms, and download speeds can consistently exceed 500Mbps with gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Steam Accelerator maintains stable and smooth connections even in complex network environments.
What specific aspects does Steam Accelerator's no-logs policy cover?
Steam Accelerator's no-logs policy includes the following: we do not record your original IP address, connection timestamps, visited websites or domains, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically wiping all data upon physical reboot. This policy has been rigorously inspected by the internationally recognized security auditing firm Cure53, and the complete audit report is available on Steam Accelerator's official website.
Steam Accelerator provides comprehensive router configuration tutorials that support mainstream router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. The setup steps typically include: 1) Logging into the router's management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Steam Accelerator; 4) Entering your Steam Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install the client on each device separately.
Yes, Steam Accelerator is specifically optimized for streaming connection performance. Our high-speed nodes can stream 4K ultra-high-definition video content smoothly. Steam Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Steam Accelerator does not encourage users to violate any streaming platform's terms of service.
Thanks to the efficient design of the WireGuard protocol, Steam Accelerator has minimal impact on internet speed. In most cases, the speed loss is under 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (like video streaming or P2P), using Steam Accelerator may even enhance your speed, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.
Yes, the Lightning Plan allows for up to 6 devices to be online simultaneously, and the Premium Plan allows for up to 10 devices. This means you can use accelerator protection on your smartphone, computer, tablet, smart TV, and more without incurring additional fees. If you need to protect more devices, it's recommended to configure Steam Accelerator on your router, which will secure all your family's devices with a single configuration.
Public WiFi is a high-risk environment for hackers to steal data. Once connected to Steam Accelerator, all your internet traffic is routed through an AES-256 encrypted connection, making it unreadable even if someone carries out a man-in-the-middle attack or sniffs traffic on the same WiFi network. Steam Accelerator also offers an automatic connection feature: if an insecure WiFi network is detected, it will automatically activate accelerator protection.
Yes, Steam Accelerator's no-logs policy has been independently audited by the internationally renowned security auditing organization Cure53. The audit team conducted a thorough examination of Steam Accelerator's server infrastructure, codebase, and operational processes, confirming that Steam Accelerator does not record any identifiable user data. The complete audit report is publicly available on Steam Accelerator's website.
Yes, Steam Accelerator provides a native Linux command-line client, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation options include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Yes, the Premium Plan of Steam Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to company networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is exclusively assigned for your use and is not shared with other users.
Steam Accelerator is equipped with comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through WebRTC interfaces; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tool in the Steam Accelerator client or visit third-party testing websites to verify your protection status.
Steam Accelerator's self-developed obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, Steam Accelerator's obfuscation mode can help users break through blocks and regain access to the free internet. However, please note that Steam Accelerator advocates for responsible accelerator use, complying with local laws and regulations.
Steam Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways to ensure your payment information is secure.
Steam Accelerator has over 3000 servers deployed in more than 80 countries and regions globally. Key regions include North America (30+ cities in the US, 5 in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Yes, Steam Accelerator offers browser extensions for Chrome and Firefox. These lightweight extensions only encrypt traffic through the browser (not affecting other applications), making them particularly suitable for quickly switching IP locations, such as for cross-border shopping comparison. The browser extensions also include WebRTC leak protection and ad-blocking features.
Steam Accelerator provides multiple customer support channels: 1) 24/7 online chat — access the Steam Accelerator website to chat live with support, with an average response time of under 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center — containing hundreds of detailed tutorials and troubleshooting guides. Our support team is bilingual in Chinese and English.
Steam Accelerator's Lightning and Premium Plans include built-in ad blocking and malicious site protection. This operation occurs at the DNS level, blocking the loading of ad trackers, malicious domain names, and phishing sites by maintaining a blacklist of over a million rules. This approach is more efficient than traditional browser ad-blocking plugins as it stops unnecessary connection requests at the network layer.
Loved by Millions Worldwide
See why professionals trust Steam Accelerator for their online security
Steam Accelerator is the only accelerator I trust for my corporate network. The zero-log policy and military-grade encryption keep our sensitive data completely safe.
As a journalist covering sensitive stories, privacy isn't optional. Steam Accelerator lets me research and communicate securely from anywhere in the world.
Super affordable for students and the speeds are amazing. I use Steam Accelerator on my laptop, phone, and tablet — all on one account. Absolutely worth it.